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top bandar Privacy Policy For Your Account

Our Privacy Policy explains what we collect when you open an account, use DANA or QRIS, and move between the lobby and cashier.

Account dataWallet recordsDevice accessCookie choices
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CONTACT ROUTES

Privacy Help Beside Your Account

A direct support route makes a privacy question easier to resolve before you change account details or continue through the cashier. We keep the request tied to your signed-in account where possible, ask for only the details needed to locate a record, and provide a clear path for access, correction, or deletion requests where local law permits.

Team online

24/7 Support

Use our 24/7 Support path from the account area when you need to ask what data we hold or why a verification step appeared during account access.

Account Help

Send a privacy request through account help when your phone verification, DANA reference, or QRIS receipt needs a data correction or status explanation.

Cashier Path

Keep payment questions close to the cashier path: we can trace a wallet or bank-transfer reference without asking you to share a wallet password or full security code.

HANDLING DETAILS

What We Do With Your Data

We keep the policy practical by linking each collection point to an account task: opening access, checking a payment reference, preventing unusual sign-in activity, or answering your request.

Account Records

We use your phone number and account details to create access, send account-related responses, and connect your request to the correct record before discussing private data.

Payment References

DANA, OVO, GoPay, QRIS, bank transfer, and virtual account references help us reconcile a cashier event; we do not need your wallet password for that check.

Cookies

Cookies can remember language, session, and security preferences on your device. You can manage browser cookie settings, though removing them may interrupt account access.

Device Security

We record device and browser signals around sign-in to spot unusual access. If a mobile session differs from your desktop path, we may ask for account verification.

Retention

We retain records only as long as needed for account operation, payment reconciliation, security checks, support handling, or legal duties, then remove or limit them when appropriate.

Your Requests

Ask through 24/7 Support for a copy, correction, or eligible deletion of your data. Include your account phone number and request type so we can verify ownership.

Privacy Policy Questions Answered

These answers focus on the questions you may have before opening an account or sending a cashier request. They explain how the Privacy Policy relates to account access, local wallets, cookies, device records, and contact choices. If your situation is specific, use the support route while signed in so we can check the relevant account record.

It covers account details, sign-in and device records, cookies, support messages, and payment references from DANA, OVO, GoPay, QRIS, bank transfer, and virtual account activity.

We use your phone number to create and identify your account, complete clear phone verification before access, respond to account requests, and connect a payment reference to the right record.

No. We use transaction references and status details to reconcile DANA, OVO, GoPay, or QRIS activity. You should never send a wallet password, PIN, or full security code through support.

Yes, where local law permits. Contact 24/7 Support from your signed-in account, state that you want a data copy, and provide the phone number linked to account ownership.

Cookies can keep your session and selected settings available on a mobile browser. Clearing them may sign you out or require another verification step before the lobby opens.

Use account help and describe the field that needs correction. We may ask for an ownership check, then update eligible records or explain why a record must remain.

Yes. Account access and privacy rights depend on local law. We apply this policy where local law permits and will explain any limit that affects your request.

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